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Refund and Return Policy

RETURN POLICY

 

Last updated July 16, 2024

 



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at sales@prologixautomation.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the address obtained by the email.

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from receiving your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned:

  •     Custom or Made-to-order products. 



For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

  •        A 20% restocking fee will be charged for all returns.
  •        If 30 days have passed since the purchase, full refund cannot be offered.
  •        Lost / Damaged Products Received If the product was not delivered or lost, please immediately contact us. If the product you received was damaged, or if you received an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

(737)237-9010

sales@prologixautomation.com